250-445-6626 | Clinic Hours: Mon to Fri 9am - 4pm

Clinic Policies

Zero Tolerance Policy

Greenwood Medical Clinc has a zero tolerance policy regarding any abuse or aggression towards our staff. Our front staff are trained to help patients and we make every effort to make your visit pleasant and comfortable. We are completely supportive of our staff and neither the doctor nor management will tolerate any rude or aggressive behavior. Individuals violating our policy will be immediately denied service, asked to leave the clinic and depending on the circumstances could be banned.


Due to the insecure nature of e-mail communication, we DO NOT currently use email as a means of communication with the public or patients regarding questions or issues of a medical nature, to establish physican/patient relationship; to book or cancel appointments; or for inquiries regarding fees, services or similar matters. E-mail communications regarding such matters will not be responded to and will be discarded unread. If you wish to contact us regarding medical questions or issues or with regard to appointments, accounts or other questions please do so by telephone, fax or regular mail.

Prescription Renewal

We do not renew prescriptions without an appointment, so be sure to make an appointment to see your family doctor at least 2 weeks before you run out.

Appointment Requirements and Reminders

Booking an appointment

  • Mutual respect and request for patience and kindness with clinic staff.
  • Please call 250 446 6626 to book your appointment.
  • We will do our very best to book you a timely appointment, either as a phone consultation with one of our doctors, or as an in-clinic visit with our nurse or a doctor.

Cancellation/Missed appointments

  • We are a very busy clinic. We require no less than 24 hours notice for appointment cancellation.
  • Missed appointments may result in a fee that will be charged to the patient. However, due to COVID-19 we will make exceptions if you have developed any respiratory symptoms and need to cancel with less notice. Thank you for your understanding.

Immunization Records

In order to update our immunization records, we will be asking about your COVID-19 vaccination status.